FAQ

FAQ

Do you ship overseas?

Yes, we ship to selected destinations in the World. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed in the Netherlands will take 1-2 business days and to most European countries will take  5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 business days. Delivery details might be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. For further applicable conditions, please see Return Policy

Can I get my product personalized?

Yes, if you are a business. Please contact us for further discussion. 

Can I sign up to your newsletter?

Yes! Just enter your email here, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more. It is necessary that you accept our Privacy Policy so that we comply with the applicable European legislation. 

Am I liable for taxes?

It might be that you will be liable for taxes, customs duties or other fees in your home country. Please note that, in some countries, coffee might be subject to excise duties as well.